FAQs

Help & Support

Can I use the music straight away?

Yes: You can use the music as soon as you have purchased and downloaded the music from our website. You can also download the music and licenses at any time in the future via your customer account.

Are my personal details safe?

Yes: We take your privacy very seriously. Your personal details or e-mail address will never be passed to third party. We do not have access to your financial & credit card details which are processed separately & securely by our partners Stripe & PayPal.

How do I access the downloads?

As soon as your order is completed, you will be taken to a page that contains links to download all versions of your music and in addition you will receive an email that contains your download links. Click on the links to save the files to your computer or mobile device.

After purchasing you can access the downloads from your customer account whenever you like.

The music files are fairly large due to the length and audio quality of the the tracks so we would recommend that you first download tracks to your computer one by one and then transfer the music to your tablet or phone if needed – this will also ensure that you have backups on your computer.

Can I use the music in my YouTube videos?

Yes: Our Digital Media License allows you to use the music in web videos on all platforms.

You must credit Silencio Music in your video’s description with an active link to our website.

For example: Music by Silencio Music https://www.silenciomusic.co.uk

What formats are the downloads?

MP3 downloads are 320kbps (broadcast quality) music files & WAV 16-bit / 44 kHz files are included with the Digital Media License.

Both formats can be used on all devices but the mp3 files are much smaller and therefore best suited to mobile phones & tablets. WAV files are primarily intended for high quality audio production.

What are the licensing Restrictions?

The music cannot be released under a new name or re-released in its original form without alteration.

You must use your own title & incorporate the music within your own project or product.

Can I use the music on my iPhone or iPad?

Yes: The easiest way to add music files to iPhones & iPads is to download the tracks first to your computer or laptop and then transfer the files to your iPhone or iPad using iTunes.

Open iTunes on your computer > Drag the mp3 music files to your iTunes library or playlist > Connect your mobile device and sync your iTunes library across both devices.

You can also use an app to download the music directly to your Apple device – read our tutorial here..

Is the music available on CD?

No: But you can create your own CDs from the downloads using iTunes or Windows Media Player.

Is the music looped?

No: Our meditation, hypnosis & deep relaxation tracks are available in 30 & 60 minute versions. As in nearly all music of this length there are elements of natural repetition & variation but we do not use loops.

Do you offer discounts to non-profit orgs, charities, schools & students?

Yes: Please contact us with details of your organisation or current study course to arrange a special discount.

We also offer discounts for multiple purchases: silenciomusic.co.uk/multiple-track-discounts

Can I change the currency?

Yes: You can change the currency by using the drop-down menus at the bottom of each page.

What about Refunds?

We hope you will be happy with our music but if you change your mind we have a 30 day no-questions-asked refund policy for all of our products.

Can I use the music in streaming audio & video?

Yes: Our broadcast license upgrade allows you to use the music in streaming audio products, video & live TV direct from your own website or broadcast platform. However we don’t currently cover live streaming on Youtube or use of the music in Audio Streaming Platforms such as Spotify, Youtube Music, Apple Music, Last FM & Deezer.

Can I Claim Ownership of Copyright?

No: Silencio Music retains ownership of copyright but grants you the rights to use the music under the terms of the license. You can’t claim ownership of the music, even if it is modified.

Example: if you use a music track synced in your video, you can’t claim rights to the music through applying ‘ContentID’ or similar systems to the music in your video.

I have received a YouTube Content ID claim - What should I do?

We have appointed digital rights management companies Audiam (Label) & Source Audio to monitor our music on Youtube using Content ID – a method that composers and rights holders use to protect their music against unlicensed or illegitimate use.

This may result in your videos being flagged with a copyright ID claim but does not affect your rights to use the music in your videos.

You can submit a video for release using the form found here..

Can I use the music with subliminal affirmations?

Yes: Our license allows you to use the music with your subliminal affirmations so long as you use your own title for your product and not the original title of our track.