Privacy Policy

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or other free resource. 

Silencio Music is the data controller responsible for your personal data:

Email address: info@silenciomusic.co.uk

Postal address: Studio Sky, 367a Lordship Lane, London, SE228JJ, UK

Telephone: 07718 103824

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@silenciomusic.co.uk

If you are unhappy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). Please contact us first if you do have a complaint so that we can try to resolve it for you.

 

DATA WE COLLECT 

Personal data means any information capable of identifying an individual. It does not include anonymised data. We may process certain types of personal data about you as follows:

Identity Data: first name, maiden name, last name, username, title and gender.

Contact Data: billing address, delivery address, email address and telephone numbers.

Transaction Data: details about payments between us and other details of purchases made by you.

Technical Data: login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.

Profile Data: username and password, purchases or orders, your preferences, feedback, comments and survey responses.

Usage Data: how you use our website, products and services.

Marketing and Communications Data: preferences in receiving marketing communications 

 

SENSITIVE DATA

We do not collect any financial data including your bank account and payment card details as our transactions are processed by Paypal & Stripe.

We do not collect any data about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

By providing us with your data, you warrant to us that you are over 13 years of age.

 

HOW WE COLLECT YOUR DATA

We collect data about you through a variety of different methods including:

Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you order our products or services, create an account on our site, subscribe to our service or publications, request resources or marketing be sent to you, enter a competition, prize draw, promotion or survey or give us feedback.

As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. Please see our cookie policy at https://silenciomusic.co.uk/cookie-policy for further details.

 

HOW WE USE YOUR DATA

We will only use your personal data when legally permitted. The most common uses of your personal data are:

To register you as a new customer

To process and deliver your order

To manage our relationship with you

To administer and protect our business and our site

To deliver relevant content and advertisements to you

To measure and understand the effectiveness of our advertising

To use data analytics to improve our website, products/services & marketing

To make suggestions and recommendations to you about goods or services

 

MARKETING COMMUNICATIONS

You will receive marketing communications from us if you have:

Requested information from us or purchased goods or services from us If you provided us with your details when you registered to receive free resources

We will not share your personal data with any third party for marketing purposes.

You can ask us to stop sending you marketing messages or other emails at any time by following the opt-out link on any marketing message or email sent to you or OR by emailing us at info@silenciomusic.co.uk at any time.

Where you opt out of receiving our marketing communications or emails, this will not apply to personal data provided to us as a result of a purchase of products or services. 

 

DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below for the following purposes: 

Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

 

SECURITY

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

 

YOUR RIGHTS

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

Request access to your personal data.

Request correction of your personal data.

Request erasure of your personal data.

Object to processing of your personal data.

Request restriction of processing your personal data.

Request transfer of your personal data.

Right to withdraw consent.

If you wish to exercise any of the rights set out above, please email us at info@silenciomusic.co.uk

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please visit silenciomusic.co.uk/cookie-policy